At Roadwest Automotive Engine & Gearbox, we are committed to providing reliable service and quality automotive components to customers throughout Africa. Please read our Delivery & Return Policy carefully before placing an order.

Delivery Policy

Order Confirmation

All orders are processed only after payment has been successfully received and verified by our accounts department. Once confirmed, customers will receive notification that their order is being prepared for dispatch.

Dispatch & Shipping

We deliver engines, gearboxes, and related automotive parts to destinations across Africa through trusted transport and logistics partners.

Delivery times vary depending on:

• Product availability
• Delivery destination
• Courier schedules
• Customs and border clearance procedures (where applicable)

Estimated delivery dates are provided for guidance only and may change due to circumstances beyond our control.

Delivery Charges

Shipping costs are calculated according to:

• Product size and weight
• Delivery location
• Transport requirements

Any applicable cross-border duties, taxes, or customs fees are the responsibility of the customer unless otherwise agreed in writing.

Receiving Your Order

Upon delivery, customers should inspect the shipment before signing for receipt.

If the packaging appears damaged or the goods are incorrect, please:

• Notify the delivery driver where possible.
• Contact Roadwest Automotive Engine & Gearbox immediately.
• Provide photographs of the package and product.

Claims relating to visible delivery damage should be submitted within 48 hours of receipt.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery details. Roadwest Automotive Engine & Gearbox will not be liable for delays, failed deliveries, or additional charges resulting from incorrect addresses or contact information.

Return Policy

Due to the specialized nature of engines and gearboxes, returns are only accepted under specific conditions.

Returns We Accept

A return request may be approved if:

• An incorrect product was supplied by our company.
• The item arrives damaged during transport.
• A verified manufacturing or internal mechanical defect is identified before installation.
• The product received materially differs from the confirmed order.

All return requests must be reported within 48 hours of delivery.

Items That Cannot Be Returned

We cannot accept returns for:

• Engines or gearboxes that have been installed or fitted.
• Products that have been dismantled, modified, or tampered with.
• Damage caused by improper installation or misuse.
• Orders where the customer selected the wrong model or specification.
• Special-order or customer-requested imported units unless defective upon arrival.

Return Authorization Process

Before returning any item, customers must:

1. Contact our customer service department.
2. Provide the invoice number and order details.
3. Submit photographs or videos supporting the claim.
4. Receive written return authorization.

Items returned without prior approval may be refused.

Inspection & Resolution

Every returned product undergoes a technical inspection.

If the claim is approved, Roadwest Automotive Engine & Gearbox may, at its discretion:

• Replace the product with an equivalent unit.
• Repair the product where appropriate.
• Issue a refund in accordance with our Refund Policy.

Professional Installation

All engines and gearboxes should be installed by qualified automotive technicians. Failures resulting from incorrect installation procedures, lack of lubrication, overheating, or external component faults are not covered under this policy.

Customer Support

For delivery updates, return requests, or product concerns, customers are encouraged to contact our support team promptly with their order number and full details so that assistance can be provided as quickly as possible.